Yes, the lyrics from a popular song by The Corrs pretty much sums my experience with Vellvette. I fell for the trap and subscribed for 3 months and an optimism that luck would favour me and I would get something nice lured me into another 3 month subscription. Sense finally prevailed and I decided to stay away from it.
Yes I know it is that time of the month where all that you see is posts ranging from ” Look what I got in my Vellvette Box” , “I wish I got that” , “Your box is better than mine”, and etc etc. 6 months is a long time to be optimistic. But as an eager beaver, I filled in the questionnaire and waited for the box to reach me with the hope that it will be something I love!
The much hyped 2012 year did not end and I got my first Vellvette box in December. To be able to use 3 products out of 4 was good. The clarins was dumped. The first box was awesome till now. Move to January, two organic products! You made me happy even though I make a better chocolate body scrub. The nail polish went into the gifting box.
Then came February. Excuse me, but a blush? I don’t quite care if costs 1.6K, I clearly stated in my questionnaire that I do not use make up and you still send it to me? No apology either, instead I was made to just fill the questionnaire again. The Ofra whatever lotion was something like a toner that you applied on your face and then wiped it off with a damp cotton. I am sorry, but again this was the first time I was introduced to a lotion that you actually need to wipe off. The redeemer of the box was the lip balm that unfortunately melted one hot summer day only to make my purse messy. Interestingly the blush and the balm was a fixture for all the boxes that month.
Three months gone and well, I thought that I should not really judge them by one mistake, so I went ahead and subscribed for another 3 months. That was one of the stupidest things I have done in my life ( of course! I have done worse things, but somehow this one needs to be added to the list!).
March came and I saw yet another makeup item in the box, wrote to Vellvette and they came with a standard reply which I translated to ” how hard they try to suit the requirements, but if that does not happen they just give whatever is there types.” Sorry Vellvette, but I think you really need to be better with your responses. This gave me the “Frankly my dear, I don’t give a damn” feeling. And to add to it was a fishy drink that was sent without checking if I would want it. I am not quite sure here why I was made to fill the questionnaire again if they had to still send me something that they fancied.
April was a disaster. I received only two samples out of which one was damaged. A mail was sent and a response was sent a week later, post a call from them saying that it would be replaced. And yes, another make up item which was fortunately damaged so I just threw it in the bin. May came and I have to admit that whoever coined the term, save the best for last was quite right. An organic box was the perfect way to bid adieu to the 6 month Vellvette journey. Never mind the fact that they sent yet another damaged product in the box, because by now I am tired with their attitude and responses! I am just glad that I am not subscribing to them anymore!
If I fill in a questionnaire, I am doing so because I want to tell you what my preferences are. I am taking out time to do so and I am paying you to get the box. You are not doing me a favour and sending something free. Just a suggestion that you may to incorporate for future customers!
If you can’t fulfil what the questionnaire states, then maybe you should have two options:
Call me and let me know of the same. And maybe give me an option to skip the box and have my subscription extended by another month because I chose not to get it.
Tell me that you don’t have what I want, but that you are giving out some other interesting stuff. Would I like to try it instead and give me the options. I know it would lessen the suspense, but at least I would have liked to use what was sent. And most importantly, if you do that, you probably won’t have an irate or an upset customer.
The boys, coffee, books, music and ME TIME are my modes of relaxation!